Effective Date: May 1, 2025

Wag Society Brooklyn ("we," "us," or "our") values your privacy and is committed to protecting the personal information of you and your pets. This Privacy Policy explains how we collect, use, and protect your data when you use our website, schedule services, or communicate with us through Time to Pet or other channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, address, emergency contacts.

• Pet Information: Pet name, breed, age, temperament, medical conditions, behavioral notes, and care preferences.

• Payment Information: Billing details are handled securely via Time to Pet and/or integrated payment processors like Stripe. We do not store credit card information directly.

• Usage Data: When visiting our website, we may collect non-identifying data such as your browser type, IP address, and usage patterns for website optimization.

2. How We Use Your Information

We use your information to:

• Schedule and manage pet care services via Time to Pet.

• Communicate with you about appointments, updates, and your pet’s care.

• Send invoices and securely process payments.

• Respond to inquiries and provide support.

• Improve our services and website experience.

• Send promotional updates only if you opt in.

3. Time to Pet & Third-Party Tools

We use Time to Pet to manage scheduling, pet profiles, communications, and billing. Any data entered into the platform is subject to Time to Pet’s Privacy Policy. We also use:

• Stripe for secure payment processing

• Google Analytics for website performance tracking

These services are trusted providers with their own privacy practices, which we encourage you to review.

4. Pet Information & Emergency Consent

By using our services, you consent to our collection and use of your pet’s information for the purpose of providing safe, personalized care. In case of emergency, we may:

• Contact your listed emergency contact or veterinarian

• Share relevant information with veterinary providers or emergency personnel to ensure your pet’s well-being

5. Sharing Your Information

We never sell your personal or pet information. We only share data:

• With trusted service providers like Time to Pet and Stripe, under confidentiality agreements

• When required by law or in urgent safety situations

6. Data Retention

We retain client and pet information as long as needed to provide services, fulfill legal obligations, and maintain accurate records. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access or review the data we hold about you

• Correct inaccuracies

• Request deletion of your information

To exercise these rights, contact us at petcare@wagsociety.com

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance functionality and user experience. You may opt out of cookie tracking via your browser settings.

9. Business Transfers

If Wag Society Brooklyn is involved in a business transfer or sale, your data may be transferred as part of that process. We will notify you in advance of any significant changes to ownership or data use.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them without parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you via Time to Pet or email if appropriate.

12. Contact Us

If you have questions or requests related to this policy, please contact:

Email: petcare@wagsocietybk.com

Phone: (347) 201-3183